Service Repair Coordinator

This role focuses on the scheduling, communication, and administrative processes that drive our repair operations. The detail-oriented and organized Service Repair Coordinator ensures smooth workflow and customer satisfaction by effectively managing service orders from initiation to completion.

Key Responsibilities:

• Customer Coordination:
• • Act as the primary point of contact for customers regarding repair services.
  • Gather repair requests, provide service estimates, and communicate timelines.
  • Keep customers updated on repair progress and resolve any service-related inquiries.
• Schedule and Workflow Management:
• • Procurement management for all repair jobs and service engagements.
  • Prioritize repair jobs based on urgency and customer needs.
  • Coordinate with the operations team to ensure timely parts availability.
• Administrative Duties:
• • Create and manage service orders, repair logs, and documentation.
  • Ensure accuracy of repair quotes and invoices.
  • Maintain records of warranties, service contracts, and customer communication.
• Collaboration:
• • Liaise with technicians to gather insights on repair progress and challenges.
  • Work with the operations teams to track and expedite necessary parts.
  • Provide feedback to improve service processes and customer experience.

Qualifications:

• Education and Experience:
• • High school diploma or equivalent (required); Associates degree in business or related field (preferred).
  • 2+ years of experience in a service coordination, customer service, or administrative role, preferably in an industrial or technical environment.
• Skills:
• • Strong organizational and time-management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite, and repair/service management software. Odoo preferred.
  • Familiarity with electronic motors or industrial rotating equipment (preferred).
• Attributes:
• • Customer-focused mindset.
  • Ability to multitask and adapt to changing priorities.
  • Detail-oriented with problem-solving capabilities.

Work Environment:

This role works mostly in an office with a desk but requires walking to various work areas throughout the repair shop.

Schedule:

Full-time. Overtime may be required based on workload.

Benefits:

• Competitive financial compensation based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Healthy work-life balance.

Reports to: Director of Operations

Number of direct reports: none

Location: Memphis, TN

Hours: M-F 7:30am – 3:30pm

Worker Category: Full-Time

FLSA: Exempt